Features and Services

What is the difference between online and traditional design services?

At Upscale, we believe that everyone deserves a beautiful home. Hence, we offer a few different options for you to choose from - depending on your location, budget and general preferences. Please see below the chart to see the differences:

Can I purchase multiple design packages at once for different rooms in my home?

Yes, you can! You can select multiple design packages at checkout. If you need advice, regarding the different options and what fits best your needs, contact us hello@upscale.ch and we will get back to you shortly.

I am not sure any of the off-the-shelf design packages perfectly fit my needs. Does Upscale also offer other, bespoke design services?

With our offline interior design service, you have a flexibility to request various services such as site visits by designers, furniture storage and installation, electrical and lighting schemes, styling, detailed surveys and several furniture layouts, bespoke furniture design, etc. Our online packages do not include bespoke design services. If you have a special interior design request, contact us hello@upscale.ch and we will be happy to send you an offer.

What kind of designers work for Upscale?

Upscale designers are carefully selected among the most promising design talents as well as experienced superstars - in Zurich and in European design hot spots. When a designer applies, we always evaluate and select based on a combination of the designer's previous design work, experience, education and professional certifications.

Where do you get your furniture?

We collaborate with about 130 different highly-known furniture brands - it does not matter what interior style you have, there is always something to choose from.

Can Upscale design a commercial space?

Yes! For the office design inquiries, please visit Upscale Spaces. For all others, please contact us hello@upscale.ch. Our dedicated commercial team would love to discuss the project with you.

Can Upscale do renovation projects?

No project is too big for us! We have a spectrum of external partners we work with to deliver the highly-custom design services to our clients.

Can you recommend a carpenter for my project?

We have a selected list of approved carpenters that we would be happy to recommend. Send us your enquiry to hello@upscale.ch and will discuss your needs in more detail.

Does Upscale work all over Switzerland and Germany?

Apart from offline (traditional) interior design services focused on Switzerland and Germany, we offer online interior design services worldwide. This way, we are able to work remotely providing our clients flexibility and convenience no matter where their project is located.

Can Upscale work with any budget?

We do our very best to stay within the budget you provide us. Pricing out a room can be a daunting process, so we like to make sure our clients are educated on typical budgets based on seller quality and overall furniture needs.

What is Upscale Happiness Guarantee?

If you’re not fully happy, we’re not happy. We work restless to make sure your Upscale experience is awesome. That’s why we offer the Upscale Happiness Guarantee for our online packages.

We know, hiring an interior designer you’ve never met on the internet can be  nerve-wracking at times. We take pride in hiring only the best designers and providing an incredible design experience online. That being said, if we don’t do a good enough job (it happens, but pretty rarely, we think) or you feel like we just can’t fit your needs, we do guarantee your happiness. Rest assured, if you work  with us, and find that you are unhappy with your design service, your designer or the progress of your room project, we absolutely want to make it right! Take a look below to see how our Happiness Guarantee works.

If after the Ideas Delivery phase of your project you feel that your designer isn’t quite ‘getting you,’ we will match you with a new designer to start fresh (we know we have someone perfect for you in our designer portfolio). Because your designer begins work on the concept phase after 24 hours, it would really help if you notify us within 24 hours of idea delivery, so that your designer doesn’t have to do extra work (everyone hates that).

If after the Concept or Layout Delivery phase of your project you aren’t pleased with the process, we can match you with a new designer and start fresh, or,

If after the Final Layout Delivery phase of your project you remain unsatisfied, we can match you with a new designer, or offer you a 50% refund of your original design fee. While we encourage you to let us know if you’re unhappy at any phase during the design process - the earlier the better! Your designer will problem-solve with you, and ensure that your home dreams come true.